Refund policy

We have a 30-day return policy, which means you have 30 days after purchasing your item (in-store) or 30 days after receiving your item (online orders) to request a return. 

To be eligible for a return, fragrances and body care items must be in the same condition that you received it, unused, sealed in its original packaging. You’ll also need the receipt or proof of purchase. Due to health, safety, and product integrity standards, we cannot accept returns on opened fragrances or body care items because they cannot be resold. Other items, including candles, must be unused; if opened, they will be subject to a 10% restocking fee. Samples, discovery sets, decants, and tester items are final sale and not eligible for returns/refunds.

To start an online return, you can contact us at hello@lairshop.com. Please note that returns will need to be sent to the following address: 

L'Air
19 E. Miner St.
Arlington Heights, IL 60004

For online orders, if the return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@lairshop.com.

Damages and issues
Please inspect your order upon purchase or reception and contact us within 72 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to health, safety, and product integrity standards, we cannot accept returns on opened fragrances or body care items because they cannot be resold. Please get in touch if you have questions or concerns about your specific item. Samples, discovery sets, decants, and tester items are final sale and not eligible for returns/refunds.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
For online orders, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If returning in-store, your item(s) will be inspected immediately. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lairshop.com.