Shipping Policy

At L’Air, we carefully package every fragrance order to ensure your purchase arrives safely and beautifully.

Order Processing

Orders are typically processed and shipped within 1–3 business days after your order is placed. Orders placed on weekends or holidays will begin processing on the next business day.

During new product launches, promotions, holidays, or periods of unusually high order volume, processing may take a little longer. If there is a significant delay with your order, we will contact you.

Shipping Within the United States

We currently ship to addresses within the United States, including Alaska and Hawaii where permitted by applicable carrier regulations.

Free shipping applies to qualifying orders shipped within the contiguous United States. Alaska and Hawaii are excluded from promotional free-shipping offers unless otherwise stated.

Available shipping options and costs will be displayed at checkout based on your delivery address and order.

Unless otherwise indicated at checkout, orders are shipped using USPS, UPS, or another appropriate carrier based on the destination and contents of the package.

Once your order has shipped, you will receive a confirmation email containing tracking information.

Fragrance Shipping

Many of the fragrances we sell contain alcohol and are classified as flammable liquids for transportation purposes. As a result, certain shipping restrictions apply.

We package and ship fragrance products in accordance with applicable carrier requirements. Certain products, destinations, or shipping services may have restrictions, and some expedited or air-shipping options may not be available.

If a particular product cannot be shipped to your address, we will contact you and provide available options.

Shipping Times

Delivery times are estimates and are not guaranteed. Once an order has been handed to the carrier, delivery times are outside of L’Air’s control.

Weather, carrier delays, holidays, incorrect addresses, and other circumstances may affect delivery times.

Incorrect or Incomplete Addresses

Please carefully review your shipping address before completing your purchase.

If an order is returned to L’Air because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.

Lost, Stolen, or Delayed Packages

Once tracking indicates that a package has been delivered, L’Air is not responsible for packages that are subsequently lost or stolen.

If your package appears to be delayed or lost in transit, please contact us and we will work with the carrier to determine the status of your shipment.

We strongly recommend shipping valuable orders to a secure location where someone is available to receive them.

Damaged Orders

We carefully inspect and package all orders before shipment.

If your order arrives damaged, please contact us within 7 days of delivery at hello@lairshop.com and include photographs of the damaged product and packaging. We will review the situation and work with you to determine an appropriate resolution.

Questions

If you have questions about shipping or whether a particular fragrance can be shipped to your location, please contact us before placing your order.

L’Air
Arlington Heights, Illinois
hello@lairshop.com
224-486-3250